VoIP.us Company Privacy Policy Statement

Your privacy is very important to us. This privacy policy discloses how VoIP.us collects, protects, uses and shares personal information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent. Personal Information is not accessible to anyone outside the specific function for which it is collected. VoIP.us respects the privacy of our customers, our employees and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Policy will help you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.

This Privacy Policy explains VoIP.us’s practices regarding the information collected online from users of the VoIP.us website located at https://voip.us

In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies.

What information does VoIP.us collect?

VoIP.us may collect the following types of information:

  • Information it requests. VoIP.us may request business contact information (name, phone number, email address, and physical address), payment information (billing address, payment account number, and security code and expiration date for credit cards) and phone number information (phone number and extension assignments, phone numbers to be ported to VoIP.us, and account verification information from a previous phone service provider).
  • Information a person voluntarily gives. A person may voluntarily give information to VoIP.us. This includes information in a chat, email, phone call, service ticket or other communication with VoIP.usVoIP.us does not control the nature of this information.
  • Information from use of its services. VoIP.us automatically collects some information when customers use its services. For example, VoIP.us automatically collects source, destination, and duration information for every phone call placed or received using its services. VoIP.us also stores customers’ voice mail messages until the customer deletes them. VoIP.us may record calls between its employees and its customers or prospective customers after giving required notice.
  • Information from use of its websites and ads. VoIP.us collects information about the activities of visitors to its websites. This information may include the content viewed, the date and time it was viewed, or the IP address from which it was viewed.

Is this personal information?

VoIP.us does sell its services to individual and business consumers. Therefore, some of the information VoIP.us collects may not qualify as personal information. Whether information is personal information depends on the nature of the information and the laws of the applicable jurisdiction. This privacy policy addresses information that may, in some situations, qualify as personal information. Information collected from use of VoIP.us’s websites is not associated with any personally identifiable information.

Sharing of Personal Information

We may share Personal Information with our service providers, consultants and affiliates for our internal business purposes. Except as described in this Privacy Policy, VoIP.us will not share Personal Information with a third party, unless a customer requests, consents to such disclosure, or disclosure is required or authorized by law. VoIP.us reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so. Please see our Subpoena Policy for additional information. VoIP.us also reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, or financing of all or any portion of VoIP.us or of any of the business or assets or shares of VoIP.us or a division thereof in order for a customer to continue to receive the same products and services from the third party.

Personal Information may be provided to a courier or freight forwarder to fulfill an order, which may have been requested from us.

Service providers are prohibited from using Personal Information for any purpose other than to provide assistance to VoIP.us. Service Providers are required to protect Personal Information disclosed by us and to comply with the general privacy principles described in this Privacy Policy.

How does VoIP.us use the information it collects?

VoIP.us uses the information it collects in the following ways:

  • to communicate with customers and prospective customers about VoIP.us’s services;
  • to deliver services to customers;
  • to respond to customer requests;
  • to collect payment for services;
  • to customize its services;
  • to improve its services;
  • to give notice of changes to its service; and serve more.

When will VoIP.us disclose the information it collects?

VoIP.us will not disclose personal information to third parties for the third parties’ marketing purposes. However, VoIP.us may disclose personal information to third parties for processing. For example, VoIP.us discloses customer payment information to third party payment vendors to process customer payments. VoIP.us may also disclose personal information:

  • to comply with a subpoena or other legal obligation to provide information;
  • with a subsidiary company, parent company, or a subsidiary of a parent company; and
  • if VoIP.us sells or buys any business or assets, in which event VoIP.us may disclose personal information to the purchaser.

The entities to which VoIP.us discloses personal information may be located in the United States, Canada, or other countries. Information disclosed to these entities will be subject to the privacy laws of the jurisdictions in which the entities are located. These privacy laws may be less protective than the privacy laws of the jurisdiction in which VoIP.us collected the information.

 Does VoIP.us use Cookies?

Yes. VoIP.us uses cookies to better understand and save preferences for future visits, tracking of advertisements, and compile aggregate data about site traffic and site interaction. In doing so, we are able to offer better site experiences and tools moving forward.  VoIP.us reserves the right to contract third-party service providers to assist in better understanding our site visitors; however, these service providers are not permitted to use the information collected on our behalf except to help conduct and improve VoIP.us .

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). They enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Children and Data Collection

VoIP.us adheres to the federal privacy protection standards as stated in the Children’s Online Privacy Protection Act (“COPPA”). We care about the safety of children. We will not knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail address, and phone number) over the Internet. If a child has provided us with personally-identifiable information without the consent of a parent or guardian, the parent or guardian of that child should contact us immediately at support@VoIP.us. We will use reasonable efforts to promptly delete the child’s information from our servers.


We endeavor to protect your Personal Information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our control. These measures include safeguards to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use and modification.

We safeguard your Personal Information on the Internet by using industry-standard practices. Although “guaranteed security” does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with our Privacy Policy and all applicable laws and regulations. We maintain physical, electronic and procedural safeguards as appropriate to safeguard your Personal Information.

Changes to our Privacy Policy

VoIP.us reserves the right to alter or change this Privacy Policy in any and all degrees. In the event of a modification and/or change, a notification will be posted directly on the website.

For questions related to this policy, please send a message to legal@VoIP.us